Chicago (CBS) — After a number of householders in Lake County, Illinois paid double their property taxes, the treasurer says the additional fees had been because of human error.
As an alternative of constructing one fee, households with auto funds from a checking account had been hit with two withdrawals.
CBS 2 was heard from a involved home-owner, and posted by others to the Treasurer’s Fb web page.
CBS 2 discovered that the identical factor occurred in 2020, and Treasurer Holly Kim wrote on the time, “We’ve got taken steps to make sure this situation doesn’t come up once more.”
So Tim McNichols of CBS 2 requested the treasurer about that pledge.
McNicholas: Why did not this occur? Why was nothing discovered to ensure this does not occur once more?
Kim: “So on the time it was a coding glitch as a result of it did not separate it into one-fourth of the payout. It is totally different as a result of it is human error.
McNicholas: Some persons are questioning if that is going to occur for the third time now? What could be your message to those that have this query?
Kim: I do not need that to occur both. We take it very significantly. I am really very dissatisfied that this occurred the second time round, however, as I informed you, two totally different variables. So one of many adjustments we have made to not solely handbook however retraining employees, one of many issues I see is how it may be a extra automated course of that entails much less human error.
Treasurer Kim says the error affected about 3,000 taxpayers and believes all overpayments have been refunded. Anybody with overdraft or different fees ought to contact their workplace for assist.